Direct Services is the
source of all Games Workshop products nationwide.
Ordering
direct from Games Workshop allows you to experience
the full
range of Games Workshop
games and miniatures, including everything you
see for sale in your local hobby centre, and
much, much more! You can order by either using
your in-store
order point, placing an order on the Online Store,
or simply by phoning us. So whether you’re
looking for a particular range of hard-to-find
miniatures, loose components for fantastic conversions,
or something from our extensive back catalogue,
ordering direct can supply exactly what you need.
Do you need some help? Our Hobby Specialists in
Direct Services will promptly assist you with any questions
you may have. If you want to learn more about a product,
where to find your local store, how to apply a particular
rule, or just simply need some advice choosing the
right product to fit you collection, just drop them
an e-mail at mailorder@games-workshop.ca.
For your convenience, we’ve listed below the most
common questions and answers we’ve received:
Q: I subscribe to White Dwarf, when should I
expect it to be delivered?
A: Expect your White Dwarf to arrive towards
the end of every month.
Q: What if I can’t find a certain item
in the online store?
A: : We are constantly updating our web site – and
some items just are simply not in our store yet.
Just give us a call toll-free at 1-888-498-7655 or
email us at mailorder@games-workshop.ca and we’ll
confirm if the product you’re looking for is
available.
Q: Can I pay with a cheque or money order?
A: Yes! Give us a call at 1-888-498-7655
and we’ll provide the exact amount your order
totals. Make all payments payable to Games Workshop.
Please send your order to this address:
Games Workshop Direct Services
3 – 2679 Bristol Circle
Oakville, Ontario L6H 6Z8
A: Our Advance Order section is updated monthly
and can be reached by clicking on the “Pre-Order” button
on the Web Store Main Page, or by the link below.
Use Warhammer 40, 000 or Warhammer links to jump
to the specific Range and then click on the item
specific picture to jump to the Web store. (Click here
for the Advance Order section)
Q: Where’s my order?
A: If it has been more than 2 weeks since
you placed your order, please contact us by phone
1-888-498-7655 or e-mail “mailorder@games-workshop.ca” with
your name, address, a short description of your order,
and when and how you placed it.
Orders can take up to 10 business days for delivery – so
please be patient!
Q: Can I get a copy of Troll magazine?
A: Sorry, no. Troll magazine is no longer
produced and distributed. It has been replaced with
Imperial Dispatch; a monthly news letter. You can
sign up to receive it for free by clicking on the
link. (Click here for the dispatch)
If you have any other questions or if there is anything
you are unsure about, please feel free top contact us
either by phone toll free at 1-888-498-7655 or send an
email to mailorder@games-workshop.ca, and we will try
to solve your problem.
